Patient Services Concierge & Switchboard Specialist

Bedford Stuyvesant Family Health Center; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401k Retirement Plan with Match

Life Insurance

Long-Term Disability

Transportation Plan

Paid Vacations and Holidays

Job summary

The Bedford-Stuyvesant Family Health Center is hiring a Receptionist/Switchboard Operator to join our front desk team in New York. You will handle high-volume calls, schedule patient appointments, and accurately enter demographic and insurance data into the EMR, while greeting patients warmly and maintaining patient confidentiality.

We seek candidates with HS/GED, 2–5 years of experience, and strong MS Office skills.

Qualifications

• HS/GED required; experience could replace education requirements.
• Preferred 2–5 years of relevant reception/clerical experience.
• Strong MS Office proficiency (Outlook, Word, PowerPoint, Excel).
• Excellent interpersonal and professional demeanor when dealing with patients.
• Ability to handle confidential information under HIPAA.

Responsibilities

• Answer high-volume calls on a multi-line system and route as needed.
• Schedule patient appointments and manage messages.
• Enter and verify demographic and insurance data in the EMR.
• Meet and greet patients with a positive attitude.
• Perform clerical tasks (mail, scanning, photocopying, faxing).
• Maintain confidentiality and collaborate with clinical staff.
• Support additional duties as assigned by staff.

Skills

Interpersonal skills

Professionalism

Communication with patients

Team collaboration

Education

HS/GED

Tools

MS Office Suite

Job description

The Bedford-Stuyvesant Family Health Center is hiring a Receptionist/Switchboard Operator to join our front desk team in New York. You will handle high-volume calls, schedule patient appointments, and accurately enter demographic and insurance data into the EMR, while greeting patients warmly and maintaining patient confidentiality.

We seek candidates with HS/GED, 2–5 years of experience, and strong MS Office skills.