Patient Services Front Desk Specialist (Scheduling & Support)

FYZICAL Therapy & Balance Centers; Heber City (UT); On-site; USD 30,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Heber City, UT is seeking a Customer Service Representative to be the friendly first and last point of contact for patients. You will handle scheduling, gather patient data, verify insurance, assist with billing paperwork, and relay information between patients and clinicians.

This role emphasizes empathy, clear communication, multitasking, and a positive attitude as you support a team focused on helping patients return to the activities they love.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Up-to-date DL and a dependable vehicle.
• Excellent at handling details, communicating and multitasking.

Responsibilities

• Handle patient scheduling and multi-phone line operations.
• Gather new patient data and track referrals.
• Disseminate information to patients and coordinate with physicians.
• Collect payments and verify insurance.
• Assist with mailing, billing paperwork, and scheduling communications.
• Answer phones and serve as a patient liaison for inquiries.
• Coordinate evaluations, re-evaluations, reminders, and cancellations.
• Manage intake information and fax reports to physicians.

Skills

Great communicator

Multitasker

Detail-oriented

Positive attitude

Integrity

Empathetic toward people in pain

Education

High school diploma or equivalent

Job description

FYZICAL Therapy & Balance Centers in Heber City, UT is seeking a Customer Service Representative to be the friendly first and last point of contact for patients. You will handle scheduling, gather patient data, verify insurance, assist with billing paperwork, and relay information between patients and clinicians.

This role emphasizes empathy, clear communication, multitasking, and a positive attitude as you support a team focused on helping patients return to the activities they love.