Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Heber City (UT); On-site; USD 30,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Heber City, UT is seeking a Customer Service Representative to be the friendly first and last point of contact for patients. You will handle scheduling, gather patient data, verify insurance, assist with billing paperwork, and relay information between patients and clinicians.

This role emphasizes empathy, clear communication, multitasking, and a positive attitude as you support a team focused on helping patients return to the activities they love.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Up-to-date DL and a dependable vehicle.
• Excellent at handling details, communicating and multitasking.

Responsibilities

• Handle patient scheduling and multi-phone line operations.
• Gather new patient data and track referrals.
• Disseminate information to patients and coordinate with physicians.
• Collect payments and verify insurance.
• Assist with mailing, billing paperwork, and scheduling communications.
• Answer phones and serve as a patient liaison for inquiries.
• Coordinate evaluations, re-evaluations, reminders, and cancellations.
• Manage intake information and fax reports to physicians.

Skills

Great communicator

Multitasker

Detail-oriented

Positive attitude

Integrity

Empathetic toward people in pain

Education

High school diploma or equivalent

Job description

Customer Service Representative Job – Heber City, UT 176020

Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Heber City, UT, that is a perfect fit for you!

As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.

Are you looking to join an innovative company where you can establish yourself and advance your career as part of a top-rated team? If so, you should consider our Customer Service Representative position in Heber City, UT!

We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting‑edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go‑between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re‑evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance‑covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail‑oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up‑to‑date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion