Patient Concierge & Scheduling Specialist

FYZICAL Therapy & Balance Centers; Allen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in ALLEN, TX is seeking a Customer Service Representative to be the first and last point of contact for patients. The role emphasizes scheduling, data collection, and coordinating between patients and clinicians while maintaining accuracy and empathy.

The position supports a high-volume clinic environment with a responsive team, modern tools, and opportunities for growth through continuing education and hands-on patient interaction.

Qualifications

• High school diploma or equivalent is required.
• Valid driver's license and reliable transportation.
• Experience with MS Office (Outlook, Excel, Word) and data entry.
• Strong communication, multitasking, organization and attention to detail are essential.

Responsibilities

• Handle patient scheduling, appointments, and multi-phone line operations.
• Gather new patient data and track referrals.
• Relay information between patients and physicians; log reports to doctors.
• Collect payments and verify insurance coverage; manage mail flow.

Skills

Great communicator

Multitasker

Organized

Detail-oriented

Handling incoming calls

Data entry

Email navigation

Empathetic

Positive attitude

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

MS Office

Job description

FYZICAL Therapy & Balance Centers in ALLEN, TX is seeking a Customer Service Representative to be the first and last point of contact for patients. The role emphasizes scheduling, data collection, and coordinating between patients and clinicians while maintaining accuracy and empathy.

The position supports a high-volume clinic environment with a responsive team, modern tools, and opportunities for growth through continuing education and hands-on patient interaction.