Patient Care & Scheduling Specialist

FYZICAL Therapy and Balance Centers - Spring House, PA; Spring House (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

FYZICAL Therapy and Balance Centers - Spring House, PA is seeking a Customer Service Representative to be the first point of contact for patients and visitors. You will support billing, scheduling, referrals, and communication with physicians, ensuring a smooth patient experience.

The role emphasizes strong communication, attention to detail, reliability, and compassionate patient interaction as you coordinate appointments, verify insurance, log reports, and handle payments in a dynamic clinic

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Great communicator and multitasker, detail-oriented.
• Positive attitude, good work ethic, integrity and empathetic toward people in pain.
• H.S. graduate or GED certificate.
• Up-to-date DL and a dependable vehicle.
• Excellent at handling details, communicating and multitasking.
• Great demeanor, strong integrity and compassion.

Responsibilities

• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills

Great communication

Multitasking

Detail-oriented

Empathetic

Positive attitude

Education

High school diploma or equivalent

Job description

FYZICAL Therapy and Balance Centers - Spring House, PA is seeking a Customer Service Representative to be the first point of contact for patients and visitors. You will support billing, scheduling, referrals, and communication with physicians, ensuring a smooth patient experience.

The role emphasizes strong communication, attention to detail, reliability, and compassionate patient interaction as you coordinate appointments, verify insurance, log reports, and handle payments in a dynamic clinic