Patient Access & Front Desk Administrator

communitycare-centralhealth; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

CommunityCare Central Health is hiring a Front Desk Administrator to serve as the first point of contact for patients, staff, and guests. You will manage patient check-in, verify insurance, schedule appointments, and collect payments with accuracy and confidentiality.

The role requires strong customer service, multitasking, and teamwork in a fast-paced clinic environment. On-site access and adherence to HIPAA are essential.

Qualifications

• High School Diploma or Equivalent required.
• Experience in administrative roles preferred.
• Knowledge of HIPAA and healthcare regulations.
• Familiarity with insurance verification processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greet patients, staff and guests at front desk and assist with check-in.
• Schedule patient appointments accurately using the computer system.
• Register patients and enter demographic and insurance data into EMR.
• Verify insurance information and explain payment options.
• Collect deposits or co-payments and balance the day-end drawer.
• Maintain confidentiality in line with HIPAA guidelines.
• Run reports (Vital Interactions, etc.) and follow up on no-shows.
• Coordinate with care teams to ensure smooth patient flow.

Skills

Customer service

Verbal and written communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

CommunityCare Central Health is hiring a Front Desk Administrator to serve as the first point of contact for patients, staff, and guests. You will manage patient check-in, verify insurance, schedule appointments, and collect payments with accuracy and confidentiality.

The role requires strong customer service, multitasking, and teamwork in a fast-paced clinic environment. On-site access and adherence to HIPAA are essential.