Patient Services Front Desk Specialist

Spectrum Health; Troy (MI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Comprehensive benefits package

Payactiv on-demand pay

Discounts directory

Identity theft protection

retirement options

Job summary

Corewell Health is seeking a front desk office assistant at Troy location to handle scheduling, registration, billing, and insurance authorizations. The role supports data entry in Epic/Mosaiq and maintains patient records while delivering service-oriented care.

The position requires a high school diploma, with 1–2 years in a clinical office setting preferred. Comprehensive benefits and on-demand pay options are available.

Qualifications

• High School Diploma or equivalent.
• Preferred 1 year of relevant experience.
• 1-2 years in a clinical office setting.

Responsibilities

• Greet and register patients, answer and direct phone calls, verify patient demographic and insurance information, update computer files.
• Preparation of clinical forms needed for new patient consults & follow-up appointments.
• Schedule patient appointments, and coordinate appointments between physicians, residents, physicists, and technicians, as needed.
• Demonstrates competence in computer applications such as Epic, Mosaiq and Microsoft applications.
• Utilize effective communication skills to incorporate Corewell Health standards while providing service to patients, colleagues, other departments and physician offices.
• Copies/collates/staples/faxes/scans documents and correspondence for clinical staff delivery of patient care in the electronic medical record; Epic and Mosaiq.
• Prepares medical record for release, in accordance with policy and procedure.
• Participates in departmental special projects.

Skills

Customer service

Phone communication

Data entry

Education

High School Diploma or equivalent

Tools

Epic

Mosaiq

Microsoft Office

Job description

Corewell Health is seeking a front desk office assistant at Troy location to handle scheduling, registration, billing, and insurance authorizations. The role supports data entry in Epic/Mosaiq and maintains patient records while delivering service-oriented care.

The position requires a high school diploma, with 1–2 years in a clinical office setting preferred. Comprehensive benefits and on-demand pay options are available.