Patient Services Front Desk Specialist

Beth Israel Lahey Health; Seabrook (NH); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Seabrook, NH is seeking a friendly, detail-oriented Patient Concierge to greet patients, verify demographics, and support daily clinic operations.

You will handle check-in, scheduling, co-pay collection, referrals, and coordinate with staff to maintain smooth patient flow. Strong communication and computer skills are essential; prior healthcare experience is a plus. This full-time, on-site role offers stable hours and opportunities for growth.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy and privacy, provides information and directions.
• Performs check in, registration, scheduling, demographic and fiscal data entry; collects co-payments.
• Schedules, reschedules and cancels appointments; obtains and enters referrals.
• Facilitates patient flow; acts as liaison between patients and staff to ensure service delivery.
• Facilitates billing functions; may participate in small projects under Manager guidance.

Skills

Customer service

Written communications

Oral communications

Team work

Problem solving

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health in Seabrook, NH is seeking a friendly, detail-oriented Patient Concierge to greet patients, verify demographics, and support daily clinic operations.

You will handle check-in, scheduling, co-pay collection, referrals, and coordinate with staff to maintain smooth patient flow. Strong communication and computer skills are essential; prior healthcare experience is a plus. This full-time, on-site role offers stable hours and opportunities for growth.