Patient Services Front Desk Specialist

Integrity Care Group; Murphy (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Integrity Care Group in Murphy, TX is seeking a Patient Service Specialist to manage front office duties, verify insurance, collect co-pays, and ensure data accuracy while upholding HIPAA and confidentiality.

You will support referrals, schedule provider appointments, and maintain a clean lobby, balancing daily charges and safeguarding funds in a fast-paced clinic environment.

Requires high school diploma, knowledge of medical coding and billing, and proficiency with Microsoft Office.

Qualifications

• Education: High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification: Must obtain and maintain a current certification in BLS.
• Experience: 1-3 years prior medical office experience is preferred.
• Skills: Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patient, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Skills

Medical office experience

HIPAA knowledge

Microsoft Office

Patient data management

Education

High School Diploma

Associates preferred

Tools

Internet

Email

Microsoft Office

Job description

Integrity Care Group in Murphy, TX is seeking a Patient Service Specialist to manage front office duties, verify insurance, collect co-pays, and ensure data accuracy while upholding HIPAA and confidentiality.

You will support referrals, schedule provider appointments, and maintain a clean lobby, balancing daily charges and safeguarding funds in a fast-paced clinic environment.

Requires high school diploma, knowledge of medical coding and billing, and proficiency with Microsoft Office.