Patient Concierge & Front Desk Specialist

Integrity Care Group; Alvarado (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Integrity Care Group in Alvarado, Texas, is seeking a patient service specialist to manage front desk activities, verify insurance, collect co-pays, and ensure patient data accuracy. The role emphasizes HIPAA compliance, patient confidentiality, and high-quality customer service in a fast-paced clinic environment.

Responsibilities include greeting patients, data entry, insurance verification, scheduling referrals, and supporting staff to maintain smooth patient flow while protecting sensitive

Qualifications

• Must have a high school diploma or equivalent; an associate degree is a plus.
• Certification in BLS is required or must obtain promptly.
• 1–3 years of prior medical office experience preferred; familiarity with HIPAA is essential.

Responsibilities

• Greet patients in a polite, prompt manner and manage the lobby experience.
• Verify insurance, collect co-pays, and accurately enter data into the system.
• Maintain patient confidentiality and HIPAA compliance at all times.
• Balance daily charges and safeguard received payments.
• Assist scheduling, referrals, and coordination with providers as needed.

Skills

Customer service

Medical office

HIPAA knowledge

MS Office

Data entry

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Electronic Medical Records (EMR)

Job description

Integrity Care Group in Alvarado, Texas, is seeking a patient service specialist to manage front desk activities, verify insurance, collect co-pays, and ensure patient data accuracy. The role emphasizes HIPAA compliance, patient confidentiality, and high-quality customer service in a fast-paced clinic environment.

Responsibilities include greeting patients, data entry, insurance verification, scheduling referrals, and supporting staff to maintain smooth patient flow while protecting sensitive