Patient Services Front Desk Specialist

Hawse Health Center; Moorefield (WV); On-site; USD 26,000 - 36,000; Full time

Job summary

Hawse Health Center is seeking a Medical Receptionist to provide professional, courteous front-office support to patients, providers, and staff. You will be among the first contacts, assisting with registration, scheduling, payments, and records in a patient-centered environment.

Responsibilities include verifying insurance, collecting copayments, maintaining accurate records in the EHR, and coordinating with clinical staff to ensure smooth patient flow.

Qualifications

• High school diploma or equivalent required.
• Previous medical office, healthcare, customer service, or receptionist experience preferred.
• Experience with electronic health records and medical scheduling systems preferred.
• Basic knowledge of medical terminology and health insurance processes preferred.
• Basic computer and data-entry skills required.
• Ability to operate standard office equipment, including computers, telephones, scanners, and printers.

Responsibilities

• Greet patients and visitors in a friendly, professional, and courteous manner.
• Check patients in and out for scheduled appointments.
• Register new patients and ensure all required demographic and contact information is complete.
• Verify and update patient demographic, insurance, and billing information at each visit.
• Schedule, reschedule, and cancel patient appointments as necessary.
• Answer incoming telephone calls and appropriately route calls or messages to clinical and administrative staff.
• Respond to patient questions within the scope of the position and direct clinical questions to appropriate clinical personnel.
• Verify insurance eligibility and coverage as required.
• Obtain copies of insurance cards, identification, and other required documentation.
• Collect copayments, deductibles, outstanding balances, and other patient payments as applicable.
• Provide patients with appropriate forms and assist with completion when necessary.
• Maintain accurate documentation within the electronic health record and practice management systems.
• Scan and upload documents into patient records as appropriate.
• Monitor the reception and waiting areas and assist with maintaining a professional and welcoming environment.
• Communicate patient arrivals, scheduling concerns, and other pertinent information to providers and clinical staff.
• Assist patients with referrals, medical record requests, and other administrative needs as directed.
• Follow established procedures regarding patient confidentiality and comply with HIPAA requirements.
• Maintain confidentiality of patient, employee, and organizational information.
• Work cooperatively with providers, nursing staff, office management, and other Hawse Health employees.
• Assist with maintaining an efficient patient flow throughout the health center.
• Follow all Hawse Health policies, procedures, safety requirements, and standards of conduct.
• Participate in required meetings, training, and educational activities.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Confidentiality

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Electronic health records

Scheduling systems

Job description

Hawse Health Center is seeking a Medical Receptionist to provide professional, courteous front-office support to patients, providers, and staff. You will be among the first contacts, assisting with registration, scheduling, payments, and records in a patient-centered environment.

Responsibilities include verifying insurance, collecting copayments, maintaining accurate records in the EHR, and coordinating with clinical staff to ensure smooth patient flow.