Medical Receptionist I – Front Desk & Patient Services

Hilltown Community Health Centers, Inc.; Worthington (MA); On-site; USD 36,000 - 50,000; Full time

Job summary

Hilltown Community Health Centers, Inc. is seeking a full-time front desk receptionist to provide clerical and patient-support services to the health center team.

You will greet patients, register them, schedule appointments, check in/out, verify insurance eligibility, collect co-pays, prepare visit reports, and handle mail and phone inquiries. This role requires HIPAA compliance, strong organization, confidentiality, and proficient computer skills.

Qualifications

• High school diploma or equivalent.
• Previous experience in a medical/dental office desirable.
• Computer experience/skills required.
• Must be well organized and professional.
• Ability to maintain strict confidentiality of patient information in accordance with HIPAA and HCHC policy required.

Responsibilities

• Answers and directs incoming phone calls, creates encounters, or forwards to appropriate department and schedule appointments as needed.
• Greet and check patients in/out in a professional manner, register patients, and accurately assure the documentation of required demographic, insurance and financial information is update and accurate.
• Makes follow up appointments, prints out visit summary, labs, XR or referrals for patients.
• Prepares work/school notes as required.
• Confirm patient appointments.
• During inclement weather follows HCHC scheduling and cancellation policy for patient appointments.
• Track clinical issues, determine pre-estimates, as needed and initiate patient billing.
• Collection of co-pays, patient balances and collects payment for patient services rendered not covered by insurance companies.
• Proves cash drawer, prepares deposit and reconciles day sheet.
• Scans daily schedule, RX pickup log signature sheet and daily reconciliation sheet.
• Prints next days schedules in case of computer failure.
• Open and close health centers. Arming/disarming alarm. Checking lights, windows, doors and equipment as needed.
• Process scanning. Monitor fax inbox in ECW and hard fax. (***Scanning/Fax Inbox applies to medical only***). Processes all incoming/outgoing mail.
• Verifies same day appointment insurance eligibility.
• Prepares and mails packets for upcoming visits as required.
• Begin process for medical record requests.
• On a provider care team. Attends team meetings. Contacts patients for overdue or missed appointments. All rescheduling for team provider.
• Pull charts for upcoming appointments, if chart needed (***applies to dental only****).
• Other duties as assigned.

Education

High school diploma or equivalent

Job description

Hilltown Community Health Centers, Inc. is seeking a full-time front desk receptionist to provide clerical and patient-support services to the health center team.

You will greet patients, register them, schedule appointments, check in/out, verify insurance eligibility, collect co-pays, prepare visit reports, and handle mail and phone inquiries. This role requires HIPAA compliance, strong organization, confidentiality, and proficient computer skills.