Patient Services Front Desk Specialist

Academic Dermatology of Nevada; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Academic Dermatology of Nevada is seeking a patient services representative at the front desk to ensure smooth patient care. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices.

The role emphasizes greeting patients, triaging calls, collecting payments, maintaining accurate records, and supporting billing while delivering exceptional service in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients and manage registration and appointment scheduling with high service quality.
• Triage and route clinical calls to the appropriate departments.
• Assist patients with completing forms and paperwork.
• Maintain a clean and welcoming lobby and work area.
• Identify and escalate patient concerns to the appropriate team.
• Support billing processes and understand medical services offered.
• Enter referral information and manage patient records.
• Maintain consistent attendance and punctuality.
• Perform additional duties as assigned by supervisor.

Skills

Customer service

Call center experience

Healthcare experience

Retail experience

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Academic Dermatology of Nevada is seeking a patient services representative at the front desk to ensure smooth patient care. You will manage registration, appointment scheduling, and clinical call coordination across multiple practices.

The role emphasizes greeting patients, triaging calls, collecting payments, maintaining accurate records, and supporting billing while delivering exceptional service in a fast-paced healthcare setting.