Patient Services Front Desk Specialist

U.S. Dermatology Partners; Peoria (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to handle clerical tasks, patient check-ins, and data processing in a fast-paced dermatology clinic.

You will answer calls, greet patients, route inquiries, and maintain accurate records with a focus on customer service and efficiency. The role requires 1+ year of front desk experience in retail or clinical settings, strong communication skills, and familiarity with basic office software.

Qualifications

• Detail oriented and professional demeanor throughout interactions with patients and staff.
• Strong grammar and spelling to follow or provide written instructions accurately.
• Excellent interpersonal skills to support customer service and teamwork.
• Able to communicate in English clearly, both verbally and in writing.
• Proficient with basic computing and common office software (Excel, Word, Outlook).
• Understanding of state and federal regulations, including HIPAA guidelines.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and assists patients and visitors in person and by phone.
• Performs clerical tasks, data processing, and record-keeping.
• Operates office machines and handles routine correspondence and reports.
• Assists patients with use of practice facilities and services.
• Adheres to safety policies and supports high quality customer service.
• Performs other duties as needed for the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management and organizational skills

Verbal and written instructions

Interpersonal skills

Communicate effectively in English

Analytical ability

Basic computer operation

Microsoft Excel

Microsoft Word

Microsoft Outlook

HIPAA knowledge

Tools

Excel

Word

Outlook

Job description

U.S. Dermatology Partners is seeking a front desk clerk to handle clerical tasks, patient check-ins, and data processing in a fast-paced dermatology clinic.

You will answer calls, greet patients, route inquiries, and maintain accurate records with a focus on customer service and efficiency. The role requires 1+ year of front desk experience in retail or clinical settings, strong communication skills, and familiarity with basic office software.