Patient Services Front Desk Specialist

Mercy; Carthage (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matches

Job summary

Mercy in Carthage, MO is seeking a Patient Service Representative to greet patients and visitors, manage the front desk, and ensure a positive, seamless patient experience.

You will coordinate check-in, scheduling, and basic administrative tasks, demonstrating empathy, professionalism, and attention to privacy while supporting a compassionate healthcare team. This entry-level role includes on-the-job training and growth opportunities within Mercy.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.

Responsibilities

• Serve as first point of contact for patients and visitors at the front desk.
• Manage front desk operations and scheduling workflows.
• Support patient privacy and accurate documentation.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Privacy compliance

Front desk training

Education

High school diploma or equivalent

Job description

Mercy in Carthage, MO is seeking a Patient Service Representative to greet patients and visitors, manage the front desk, and ensure a positive, seamless patient experience.

You will coordinate check-in, scheduling, and basic administrative tasks, demonstrating empathy, professionalism, and attention to privacy while supporting a compassionate healthcare team. This entry-level role includes on-the-job training and growth opportunities within Mercy.