Patient Services Front Desk Specialist

PhyNet Dermatology LLC (External); Brookhaven (GA); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

PhyNet Dermatology LLC (External) is seeking a detail-oriented Patient Services Representative - Front Desk for Brookhaven, GA. The temp-to-perm role focuses on patient registration, appointment scheduling, and clinical call coordination across multiple practices, ensuring an exceptional patient experience.

The candidate should have a high school diploma, 0-1 years of customer service experience, and be proficient in collecting payments and navigating multiple computer systems.

Qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.

Responsibilities

• Greet patients upon arrival and manage registration and appointment scheduling with excellent customer service.
• Accurately triage and route clinical calls to appropriate departments or personnel.
• Assist patients with completing forms and paperwork for accuracy and completeness.
• Maintain a clean, organized lobby and work area for a positive first impression.
• Identify and escalate patient concerns to appropriate teams to ensure service excellence.
• Understand billing processes and medical services to support productivity.

Skills

Customer service

Multi-system navigation

Payment collection

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PhyNet Dermatology LLC (External) is seeking a detail-oriented Patient Services Representative - Front Desk for Brookhaven, GA. The temp-to-perm role focuses on patient registration, appointment scheduling, and clinical call coordination across multiple practices, ensuring an exceptional patient experience.

The candidate should have a high school diploma, 0-1 years of customer service experience, and be proficient in collecting payments and navigating multiple computer systems.