Patient Services Front Desk Specialist

IHA; Ann Arbor (MI); On-site; USD 16,531 - 24,796; Part time

Job summary

IHA in Ann Arbor, MI is seeking a part-time Medical Receptionist I to greet patients and visitors, collect required information, verify insurance eligibility, and route requests to the billing and clinical staff. The role supports efficient patient flow and accurate billing for services.

Responsibilities include preparing charts, scheduling appointments, answering phones, and maintaining confidentiality per HIPAA guidelines.

Qualifications

• Requires greeting and assisting patients, verifying information, and routing to billing/clinical staff.
• Knowledge of insurance verification, patient registration, and chart preparation.
• Ability to handle payments and post charges to billing systems.
• Maintains patient confidentiality and adheres to HIPAA guidelines.

Responsibilities

• Greet patients and visitors courteously and confirm appointments.
• Verify patient insurance eligibility and collect patient information.
• Prepare charts and notify staff of patient arrival.
• Answer phones and relay messages promptly.
• Schedule and adjust appointments per office protocols.
• Assist with overdue reports and patient outreach as needed.

Skills

Insurance verification

Excellent communication

EMR systems

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

EMR software

Microsoft Office Suite

Job description

IHA in Ann Arbor, MI is seeking a part-time Medical Receptionist I to greet patients and visitors, collect required information, verify insurance eligibility, and route requests to the billing and clinical staff. The role supports efficient patient flow and accurate billing for services.

Responsibilities include preparing charts, scheduling appointments, answering phones, and maintaining confidentiality per HIPAA guidelines.