Urgent Care Front Desk Specialist

Endogen Wellness; Ann Arbor (MI); On-site; USD 18,184 - 25,898; Full time

Job summary

Ann Arbor Urgent Care in Ann Arbor is seeking a friendly Front Desk Receptionist to be the first point of contact for patients, handling check-in/out and scheduling while delivering outstanding customer service.

The role requires accurate data entry, insurance verification, payment processing, and maintaining confidentiality under HIPAA. Bilingual candidates are a plus, and weekend/holiday hours may be required to support a fast-paced clinic.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical/urgent care setting preferred.
• Familiarity with EMR systems (eClinicalWorks) preferred.
• Knowledge of medical insurance terminology preferred.
• Bilingual is a plus; weekend/holiday hours may be required.
• Strong communication and interpersonal skills; able to multitask.

Responsibilities

• Greet patients and visitors with a warm, professional demeanor.
• Check-in and check-out patients accurately and efficiently.
• Verify and update patient information and insurance details.
• Collect co-pays and process payments.
• Answer multi-line phone system and route calls appropriately.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Ensure the front desk and waiting area are clean, organized, and welcoming.

Skills

Communication skills

Interpersonal skills

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

eClinicalWorks

Job description

Ann Arbor Urgent Care in Ann Arbor is seeking a friendly Front Desk Receptionist to be the first point of contact for patients, handling check-in/out and scheduling while delivering outstanding customer service.

The role requires accurate data entry, insurance verification, payment processing, and maintaining confidentiality under HIPAA. Bilingual candidates are a plus, and weekend/holiday hours may be required to support a fast-paced clinic.