Patient Experience Coordinator (Medical Front Desk)

Trinity Health; Ann Arbor (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI, seeks a Medical Receptionist to serve as the first contact for patients, supporting efficient office operations and exceptional patient care.

You will welcome patients, verify registrations and insurance, schedule appointments, handle calls, collect payments, and assist with MyChart and daily office tasks in a patient‑centered environment.

Qualifications

• High School Diploma or GED (or equivalent).
• No credentials/licensure required.
• 1–2 years of medical/physician office or customer service experience preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Education

High School Diploma or GED

Tools

MyChart

Job description

Trinity Health IHA Medical Group in Ann Arbor, MI, seeks a Medical Receptionist to serve as the first contact for patients, supporting efficient office operations and exceptional patient care.

You will welcome patients, verify registrations and insurance, schedule appointments, handle calls, collect payments, and assist with MyChart and daily office tasks in a patient‑centered environment.