Patient Experience Front Desk Specialist (Part-Time)

Trinity Health; Ann Arbor (MI); On-site; USD 19,000 - 23,000; Part time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI seeks a patient-focused Medical Receptionist for part-time day shifts. You will be the first contact for patients, assisting in registration, scheduling, billing, and MyChart support to ensure a smooth patient experience.

Responsibilities include greeting patients, verifying information, answering phones, and coordinating with providers and staff to maintain efficient operations.

Qualifications

• Customer-focused with experience in medical or customer service settings preferred.
• High School Diploma or GED; no licensure required.
• 1–2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group in Ann Arbor, MI seeks a patient-focused Medical Receptionist for part-time day shifts. You will be the first contact for patients, assisting in registration, scheduling, billing, and MyChart support to ensure a smooth patient experience.

Responsibilities include greeting patients, verifying information, answering phones, and coordinating with providers and staff to maintain efficient operations.