Patient Services Front Desk & Scheduling Specialist

Hudson Headwaters Health Network Inc.; Town of Indian Lake (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

On-site work

Job summary

Hudson Headwaters Health Network Inc. in New York is seeking a Patient Services Assistant to provide front-desk and patient-support services.

The role requires greeting patients, handling calls, scheduling, and processing payments, while ensuring accurate patient data and insurance information. The position involves in-person work, occasional floating to North Creek Health Center, and adhering to confidentiality and customer-service standards.

Qualifications

• High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Responsibilities

• Greet patients and other visitors promptly and professionally.
• Assist patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions.
• Identify emergency situations (over the phone or in the health center) and take appropriate actions.
• Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in.
• Schedules/reschedules patient appointments, appropriately maximizing provider schedule.
• Collects Co-pays, co-insurance and self-pay balances at time of visit.
• Checks patients out, including scheduling follow-up appointments and processing referrals.
• Reconciles payment batch amounts on a daily basis.
• Protects the confidentiality of patient’s electronic medical record.
• Provides highest level of customer service in all interactions with internal and external customers.
• Attends all expected training and meetings.
• Assists Patient Services Leader with training of other Patient Services staff.
• Reviews and follows policies and legal requirements prior to releasing copies of medical records.

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Job description

Hudson Headwaters Health Network Inc. in New York is seeking a Patient Services Assistant to provide front-desk and patient-support services.

The role requires greeting patients, handling calls, scheduling, and processing payments, while ensuring accurate patient data and insurance information. The position involves in-person work, occasional floating to North Creek Health Center, and adhering to confidentiality and customer-service standards.