Patient Services Concierge

Hudson Headwaters Health Network Inc.; Town of Malone (NY); On-site; USD 40,000 - 43,000; Full time

Job summary

Hudson Headwaters Health Network Inc. is seeking a Patient Services Specialist to provide prompt, professional front-desk support in a community health setting. You will greet patients, manage calls, verify demographics and insurance, schedule appointments and collect payments to support the care team.

Hours are 40 per week with shifts varying by the Health Center's hours. In-person work requires accurate data entry, confidentiality, and strong MS Office skills; prior medical office experience

Qualifications

• High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one-year work experience in a medical office setting or equivalent training/education required.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population required.
• Experience with Microsoft Office required.
• Experience with EMR and knowledge of billing a plus.
• Excellent customer service and communication skills required.

Responsibilities

• Greets patients and visitors promptly and professionally.
• Assists patients, team members and providers with calls and faxes.
• Identifies emergencies and takes appropriate actions.
• Forwards correspondence to appropriate team member.
• Enters and verifies patient demographics and insurance information.
• Schedules/reschedules appointments, prioritizing provider availability.
• Collects co-pays and informs patients about sliding fee program.
• Checks patients out and processes referrals as needed.
• Reconciles payment batches daily and reports discrepancies.
• Ensures confidentiality of patient records and responds to inquiries.

Skills

Customer service

Communication

Multitasking

Prioritization

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Billing software

Job description

Hudson Headwaters Health Network Inc. is seeking a Patient Services Specialist to provide prompt, professional front-desk support in a community health setting. You will greet patients, manage calls, verify demographics and insurance, schedule appointments and collect payments to support the care team.

Hours are 40 per week with shifts varying by the Health Center's hours. In-person work requires accurate data entry, confidentiality, and strong MS Office skills; prior medical office experience