Patient Access & Scheduling Coordinator

HealthPartners; Hudson (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, vision and dental insurance

401k retirement program

Competitive PTO

Disability and life insurance options

FSAs

Education reimbursement

EAP and well-being program

Free parking

Employee recognition and rewards

Job summary

Hudson Hospital & Clinic is seeking a patient access team member responsible for check-in, registration and scheduling functions. You may address inquiries via telephone, email, or fax, and ensure CMP guidelines are followed throughout workflows.

Responsibilities include greeting patients, completing visit paperwork, handling payments and co-pays, and making reminder calls. A high school diploma and at least 6 months in customer service are required; some healthcare background is preferred.

Qualifications

• 6 months related experience.
• High School diploma or equivalent.
• Two years in customer service, working in a hospital, or medical clinic setting or graduate of a formal training program in medical reception or customer service.
• Some medical background preferred.
• Two-year degree in related studies preferred.

Responsibilities

• Answer incoming calls in queue and support department internal lines
• Review and understand individual and team measures that support service goals
• Direct emergency calls in an appropriate manner according to department guidelines
• Greet and direct patients to appropriate patient care areas
• Complete necessary paperwork to support the patient visit
• Complete the closing process for collection of payments and co-pays
• Conduct patient reminder calls or prepares written notification for scheduled appointments
• Establishes and maintains department files and providers schedules
• Promote and maintain good patient relations and confidentiality

Skills

Customer service

Medical reception

Education

High School diploma or equivalent

Two-year degree in related studies preferred

Formal training program in medical reception or customer service

Job description

Hudson Hospital & Clinic is seeking a patient access team member responsible for check-in, registration and scheduling functions. You may address inquiries via telephone, email, or fax, and ensure CMP guidelines are followed throughout workflows.

Responsibilities include greeting patients, completing visit paperwork, handling payments and co-pays, and making reminder calls. A high school diploma and at least 6 months in customer service are required; some healthcare background is preferred.