Patient Services Front Desk & Scheduling Coordinator

DeKalb Health; Safford (AZ); On-site; USD 23,000 - 33,000; Full time

Job summary

DeKalb Health in Safford, AZ is seeking a Front Office Representative to support the patient care team. You will answer phones, greet patients, identify demographics, and perform accurate data entry and scheduling tasks.

The role emphasizes scheduling, message handling, copay collections, and obtaining insurance authorizations while maintaining professional communication and a welcoming environment for patients.

Qualifications

• Must be at least 18 years old.
• Proof of highest level of education completed but not less than high school education or equivalent.
• Demonstrate ability in keyboard proficiency with acceptable speed and accuracy, use of Microsoft Office applications, microcomputer and office equipment with acceptable speed and accuracy.
• Current Arizona fingerprint clearance card if required for practice.
• Able to coordinate and appropriately schedule the provider’s schedules (triage).

Responsibilities

• Answer phone calls and greet patients entering the facility.
• Identify patient demographics and process data entry.
• Schedule appointments and document telephone messages, forward requests to the patient care team.
• Collect co-payments and obtain insurance authorizations.
• Assist with referrals, release of information, and setup of records for new patients.

Skills

Communication

Interpersonal skills

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

10-key calculator

Job description

DeKalb Health in Safford, AZ is seeking a Front Office Representative to support the patient care team. You will answer phones, greet patients, identify demographics, and perform accurate data entry and scheduling tasks.

The role emphasizes scheduling, message handling, copay collections, and obtaining insurance authorizations while maintaining professional communication and a welcoming environment for patients.