Patient Services & Scheduling Coordinator

DeKalb Health; Little Rock (AR); On-site; USD 32,000 - 45,000; Full time

Job summary

DeKalb Health is seeking a Patient Services Specialist to support the clinic’s front desk and scheduling functions in Little Rock. The role combines scheduling, patient intake, records maintenance, and basic clerical duties to allow clinicians to focus on patient care.

The ideal candidate has at least 1 year of front office healthcare experience, solid EMR skills, and strong communication, organization, and attention to detail. Travel to satellite centers may be required.

Qualifications

• Minimum of 1 year of front office healthcare experience required.
• Healthcare Scheduling experience preferred.
• Competent in EMR systems preferred.
• Strong knowledge of medical terminology and office procedures.
• Excellent computer and basic office equipment skills.
• Knowledge of grammar, spelling and punctuation.
• Able to manage time and stay organized.
• Ability to read, understand and follow written and oral instructions.
• Excellent communication and interpersonal skills.

Responsibilities

• Gathers pre-admission information from the hospital, patient, or family member on scheduled patients before initial and/or follow‑up visit.
• Obtains financial updates, documents in the billing system, completes forms, and obtains signatures as “alerts” request.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Know how to locate path reports, outside medical records, radiology reports, and retrieve if necessary for the position.
• Refer patients to the financial counselors when alerted by the billing system or if the patient has billing questions.
• Contact the social worker for assistance with patient needs such as lodging, transportation, medication requests, or any type of social worker request.
• Forwards any medical records requests to the centralized medical records department.
• Manage patient scheduling activities, including coordinating referring and follow‑up appointments, rescheduling cancelled visits, preparing and transmitting referral documentation, and greeting, screening, checking in, and directing patients while communicating arrivals to nursing, and radiation therapy staff
• Manages cash‑handling operations by processing patient transactions, maintaining accurate financial records, conducting routine petty cash box counts, and preparing and securing daily bank deposits in accordance with company policies and departmental procedures.
• Responsible for ensuring patients’ initial appointments/schedules are up to date and on the computer.
• Investigate all “no shows”, clearly document reasons “why”, and make appropriate follow‑up
• Maintain daily written or electronic documentation of completed work in order to provide data for monthly reports.
• Conducts daily research of expired patient information and updates EMR or billing systems. Notify the physician and medical records if required.
• Serves as the custodian of the front office multi‑function device.
• Knows how to prepare and mail to new patients the new patient packet with the CARTI booklet.
• Cross‑train and learn at other clinics.
• Process EMR messages and worklist queues.
• Other duties as assigned.

Skills

Front office healthcare experience

Scheduling

Medical terminology

Office software proficiency

Confidentiality

Communication skills

Time management

Organizational skills

Education

High school graduate or GED

Associate degree in business administration or secretarial program (a plus)

Tools

EMR systems

Job description

DeKalb Health is seeking a Patient Services Specialist to support the clinic’s front desk and scheduling functions in Little Rock. The role combines scheduling, patient intake, records maintenance, and basic clerical duties to allow clinicians to focus on patient care.

The ideal candidate has at least 1 year of front office healthcare experience, solid EMR skills, and strong communication, organization, and attention to detail. Travel to satellite centers may be required.