Patient Access Specialist - Front Desk & Scheduling

DeKalb Health; Safford (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

DeKalb Health is seeking a Front Office Representative to support patient intake, appointment scheduling, and data entry. You will greet patients, collect co-pays, and coordinate with the care team to ensure smooth operations.

The role requires strong communication skills, proficiency in MS Office, and the ability to lift up to 50 pounds as needed, with a professional appearance and patient-first attitude.

Qualifications

• Must be at least 18 years old.
• Proof of high school education or equivalent.
• Keyboard proficiency with speed and accuracy; MS Office.
• Arizona fingerprint clearance card if required.
• Able to coordinate and schedule provider calendars (triage).
• Experience confirming insurance eligibility.
• Operate microcomputer and 10-key calculator.
• Effective oral and written communication.
• Strong interpersonal skills with staff and patients.
• Professional appearance and ability to perform essential functions.
• Ability to lift up to 50 pounds.
• English language proficiency with fluency.

Responsibilities

• Answer phone calls and greet patients entering the facility.
• Identify patient demographics and perform data entry.
• Schedule appointments and document telephone messages.
• Forward requests to the patient care team.
• Collect co-payments and obtain authorizations.
• Assist with referrals and release of information.
• Set up records for new patients and provide admin support.

Education

High school diploma or equivalent

Tools

MS Office

Job description

DeKalb Health is seeking a Front Office Representative to support patient intake, appointment scheduling, and data entry. You will greet patients, collect co-pays, and coordinate with the care team to ensure smooth operations.

The role requires strong communication skills, proficiency in MS Office, and the ability to lift up to 50 pounds as needed, with a professional appearance and patient-first attitude.