Patient Services Front Desk Orthopedic Clinic

Orlando Health, Inc.; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Orlando Health Jewett Orthopedic Institute is seeking a Front Office Assistant to support ambulatory operations. Responsibilities include patient registration, scheduling, referrals, and assisting with billing as requested.

The role requires a high school diploma or equivalent and about 6 months of clerical or customer service experience. The position emphasizes professionalism, accuracy, and excellent patient interactions in a clinical setting.

Qualifications

• High School graduate or equivalent is required.
• Approximately 6 months of clerical, office, or customer service experience preferred.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate patient demographics and insurance information.
• Processes requests for medical records per Orlando Health policies.
• Ensures compliance with Orlando Health policies and value statements.
• Demonstrates proficiency with office equipment and phone systems.
• Contributes to patient satisfaction and quality assurance activities.
• Maintains punctual attendance in line with policies.
• Complies with regulatory standards and patient rights.

Skills

Customer service

Clerical experience

Education

High School diploma or equivalent

Job description

Orlando Health Jewett Orthopedic Institute is seeking a Front Office Assistant to support ambulatory operations. Responsibilities include patient registration, scheduling, referrals, and assisting with billing as requested.

The role requires a high school diploma or equivalent and about 6 months of clerical or customer service experience. The position emphasizes professionalism, accuracy, and excellent patient interactions in a clinical setting.