Orthopedic Front Office Assistant: Patient Scheduling

Bayfrontstpete; Florida; On-site; USD 32,000 - 38,000; Full time

Job summary

Orlando Health Jewett Orthopedic Institute in Zephyrhills, FL is seeking a Front Office Assistant to support ambulatory office operations, including patient registration, scheduling, and referrals, under supervision.

The role requires a High School diploma and at least six months of clerical/customer service experience. You will handle phone coverage, confirm appointments, and maintain records with a professional and compliant approach.

Qualifications

• High School graduate or equivalent.
• Six months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health policies and procedures.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates commitment to excellence and actively engages to improve patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains regular, punctual attendance consistent with Orlando Health policies.

Skills

Customer service

Clerical work

Phone etiquette

Education

High School diploma or equivalent

Job description

Orlando Health Jewett Orthopedic Institute in Zephyrhills, FL is seeking a Front Office Assistant to support ambulatory office operations, including patient registration, scheduling, and referrals, under supervision.

The role requires a High School diploma and at least six months of clerical/customer service experience. You will handle phone coverage, confirm appointments, and maintain records with a professional and compliant approach.