Patient Care Front Desk Coordinator - Orthopedic Office

Orlando Health, Inc.; Melbourne (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Orlando Health Jewett Orthopedic Institute seeks a Front Office Assistant to support ambulatory office operations, handling patient registration, scheduling, referrals, and telephone coverage. The role reports to Practice Operations leadership and ensures smooth daily workflow in a busy orthopedic setting.

The ideal candidate will have a High School diploma and at least 6 months of clerical or customer service experience, with a professional demeanor and strong communication skills.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

clerical tasks

Education

High School graduate or equivalent

Job description

Orlando Health Jewett Orthopedic Institute seeks a Front Office Assistant to support ambulatory office operations, handling patient registration, scheduling, referrals, and telephone coverage. The role reports to Practice Operations leadership and ensures smooth daily workflow in a busy orthopedic setting.

The ideal candidate will have a High School diploma and at least 6 months of clerical or customer service experience, with a professional demeanor and strong communication skills.