Orthopedic Front Desk & Patient Experience Specialist

Orlando Health, Inc.; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Health & wellness program

Retirement match

4 weeks parental leave

Flexible leave options

Fertility benefits

Job summary

Orlando Health Jewett Orthopedic Institute in Zephyrhills, FL is seeking a Front Office Assistant to support ambulatory office operations. Responsibilities include patient registration, scheduling, and coordinating referrals under supervision of site managers.

The role requires a High School diploma or equivalent and at least 6 months of clerical or customer service experience. Excellent communication and organizational skills are essential to ensure smooth daily operations in the Orthopedics

Qualifications

• High School graduate or equivalent.
• Minimum six months experience in clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preference.
• Obtain accurate and complete patient demographic and insurance information.
• Process requests for medical records per policies.
• Adhere to Orlando Health policies and value statements.
• Operate office equipment and answer calls professionally.
• Contribute to patient satisfaction improvements.
• Maintain regular attendance per policy and federal/state standards.
• Ensure compliance with policies and procedures.

Skills

Customer service

Communication

Scheduling

Attention to detail

Education

High School diploma or equivalent

Job description

Orlando Health Jewett Orthopedic Institute in Zephyrhills, FL is seeking a Front Office Assistant to support ambulatory office operations. Responsibilities include patient registration, scheduling, and coordinating referrals under supervision of site managers.

The role requires a High School diploma or equivalent and at least 6 months of clerical or customer service experience. Excellent communication and organizational skills are essential to ensure smooth daily operations in the Orthopedics