Patient Services & Front Desk Coordinator - Fertility Clinic

Boston IVF; Morristown (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Everleap Fertility in Morristown, NJ is seeking a Front Desk/Patient Services Coordinator to be the first contact for patients and visitors. You will manage check-in, verify documentation, coordinate communications with the care team, and support scheduling and records processes.

The role requires strong attention to detail, empathy, and the ability to thrive in a fast-paced, patient-centered environment. Standard hours are Monday–Friday, with occasional early shifts to cover holidays.

Qualifications

• High School Diploma or GED required.
• Associate’s degree or 1 year of experience preferred.

Responsibilities

• Greet all incoming patients and visitors with professionalism and empathy.
• Update patient files and guide patients through their visit according to provider appointment templates.
• Anticipate patient needs and anxieties, providing reassurance and clear communication.
• Assess scheduling conflicts and recommend solutions to optimize patient flow.
• Collect patient payments and copays as required.
• Verify patient demographic and insurance details for accuracy.
• Send, receive, and scan medical records using fax, electronic communication, and Carelink portal.
• Respond to patient emails and portal messages, escalating to appropriate teams when necessary.
• Send patient balances, statements, and respond to scheduling and general inquiries.
• Answer phones, return voicemails in a timely manner.
• Maintain patient handouts and supplies and support office operations.
• Mentor new front desk staff and promote a collaborative environment.

Skills

Customer Focus

Technical Expertise

Coachability

Accountability

Fiscal Responsibility

Coaching & Training

Conflict Resolution

Problem Solving

Education

High School Diploma or GED

Associate’s degree or 1 year experience preferred

Tools

Microsoft Office

Scheduling systems

Job description

Everleap Fertility in Morristown, NJ is seeking a Front Desk/Patient Services Coordinator to be the first contact for patients and visitors. You will manage check-in, verify documentation, coordinate communications with the care team, and support scheduling and records processes.

The role requires strong attention to detail, empathy, and the ability to thrive in a fast-paced, patient-centered environment. Standard hours are Monday–Friday, with occasional early shifts to cover holidays.