Patient Care Receptionist — Fertility Clinic (Fast-Paced)

Everleap Fertility; Waltham (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off & Paid Holidays

Company-Paid Life Insurance, Long-Term

Flexible Spending Accounts

Employee Assistance Program

401(k) Retirement Plan

Tuition Reimbursement

Job summary

Everleap Fertility in Waltham, MA is seeking a Medical Receptionist to greet patients and manage front desk operations in a fast-paced clinical setting. You will coordinate appointments, answer calls, and assist with patient flow to ensure a smooth journey for every visitor.

The ideal candidate will have strong communication skills, a professional demeanor, and a proven track record in medical office reception or customer service. Commitment to accuracy is essential.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 1 year experience as a medical office receptionist.
• Minimum of 3 years customer service experience.
• Strong computer proficiency.
• Excellent listening, communication, and interpersonal skills.
• Ability to work independently and exercise sound judgment.
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment.

Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner.
• Answer and route patient phone calls.
• Maintain a calm, composed, and professional demeanor.
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions.
• Schedule patient appointments in accordance with physician templates.
• Identify scheduling conflicts and recommend appropriate solutions.
• Maintain accurate patient records, including demographic, financial, and insurance information.
• Collect co-pays and patient payments.
• Coordinate patient care in collaboration with nursing staff.
• Partner with the Finance Department to ensure reimbursement and insurance information is complete.
• Complete appointment confirmations and patient charting.

Skills

Customer service

Scheduling

Telephone etiquette

Computer proficiency

Interpersonal skills

Independent work

Education

High School Diploma or GED

Associate degree preferred

Job description

Everleap Fertility in Waltham, MA is seeking a Medical Receptionist to greet patients and manage front desk operations in a fast-paced clinical setting. You will coordinate appointments, answer calls, and assist with patient flow to ensure a smooth journey for every visitor.

The ideal candidate will have strong communication skills, a professional demeanor, and a proven track record in medical office reception or customer service. Commitment to accuracy is essential.