Compassionate Front Desk Navigator for Fertility Care

Everleap Fertility; Bellevue (WA); On-site; USD 1,763,000 - 3,031,000; Part time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement 401K Plan

Paid Time Off & Paid Holidays

Life Insurance & Long-Term Disability

Flexible Spending Accounts

Employee Assistance Program

Tuition Reimbursement

Job summary

Everleap Fertility, Bellevue, WA, seeks a Part-time Front Desk/Patient Services Coordinator to greet patients, schedule visits, and support clinic operations. The role is Monday, Tuesday, and Thursday 7:00 AM–4:00 PM with some Sunday mornings 7:30 AM–10:00 AM, with potential to work across locations.

The ideal candidate is personable, organized, and proficient in Microsoft Office, helping ensure a smooth patient journey from arrival to checkout.

Qualifications

• High School Diploma or GED.
• 1 year of administrative, healthcare, hospitality, or customer service experience.
• Strong communication and interpersonal skills.
• Comfortable in a fast-paced, patient-centered environment.
• Proficient with Microsoft Office and general computer applications.

Responsibilities

• Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience.
• Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey.
• Schedule, confirm, and manage appointments while following scheduling templates and coordinating patient flow.
• Identify and resolve scheduling conflicts for an efficient patient experience.
• Collect patient payments and verify insurance and demographic information.
• Coordinate with physicians, nurses, financial counselors, and administrative staff for patient care.
• Process medical records requests and maintain accurate patient information.
• Answer calls and respond to patient inquiries with excellent customer service.
• Support daily operations including ordering supplies and maintaining front desk/waiting areas.

Skills

Communication

Multitasking

Customer service

Microsoft Office

Education

High School Diploma

Tools

EMR/EHR

Microsoft Office

Job description

Everleap Fertility, Bellevue, WA, seeks a Part-time Front Desk/Patient Services Coordinator to greet patients, schedule visits, and support clinic operations. The role is Monday, Tuesday, and Thursday 7:00 AM–4:00 PM with some Sunday mornings 7:30 AM–10:00 AM, with potential to work across locations.

The ideal candidate is personable, organized, and proficient in Microsoft Office, helping ensure a smooth patient journey from arrival to checkout.