Healthcare Front Desk Coordinator: Multi-Clinic

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 69,000 - 84,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking a Front Desk Coordinator to deliver excellent customer service, handle registration, schedule appointments and verify insurance across clinics. You will answer multi-line calls, input data, and coordinate with billing and clinical staff to ensure smooth patient flow.

The role requires prior call center or front desk experience in healthcare, strong communication, problem-solving and computer literacy to navigate multiple systems.

Qualifications

• Three years of call center and front desk experience in a large healthcare setting.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating Registration.
• Strong problem-solving ability and good judgment to assist customers.
• Excellent written and verbal communication with the ability to work across multiple systems.

Responsibilities

• Answer multi-line incoming calls and provide customer service.
• Handle registration, appointment scheduling and insurance verification.
• Input and manage patient information across systems.
• Secure authorization for scheduled services and coordinate with staff.

Skills

Customer service

Communication

Problem solving

Computer skills

Multitasking

Tools

Registration systems

Healthcare software

Job description

University of California - San Diego Medical Centers is seeking a Front Desk Coordinator to deliver excellent customer service, handle registration, schedule appointments and verify insurance across clinics. You will answer multi-line calls, input data, and coordinate with billing and clinical staff to ensure smooth patient flow.

The role requires prior call center or front desk experience in healthcare, strong communication, problem-solving and computer literacy to navigate multiple systems.