Patient Services Front Desk Coordinator

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

PTO 3 weeks (1st year)

10 paid holidays

Health, dental & vision insurance

Disability & life insurance

401(k) match 40% up to 10%

Tuition reimbursement

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative for the Erickson Outpatient Clinic in Phoenix, AZ. This full-time role (40 hours/week) involves coordinating with patients, processing refills, authorizations, lab results, and managing prescriber schedules.

Medical Assistants are encouraged to apply and may join our inpatient team’s front office operations. The position requires a High School Diploma or GED, clerical experience (preferably in behavioral health), and

Qualifications

• High School Diploma or G.E.D required.
• Requires prior clerical experience, preferably in a behavioral health setting (Consideration given for course work in lieu of part of the experience requirements)
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive upon hire.

Responsibilities

• Processes refill requests, medication issues and prior authorizations.
• Processes and monitors lab results.
• Administers injections as needed.
• Makes requested client contact calls for customer service follow-up and complaint resolution
• Manages Prescriber schedules (blocking documentation time, meetings, etc.)
• Establishes, updates and maintains all client databases and scheduling of consumer appointments
• Maintains accurate, thorough, and current documentation of contact with consumers and services received/provided
• Coordinates transportation as clinically necessary/appropriate
• Coordinates care and needs in accordance with established policies, procedures and clinical protocols
• Obtains vital signs for Prescribers
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Calls to reschedule appointments when clinical staff are out unexpectedly.
• Performs general clerical duties for the clinic as requested/assigned by Front OfficeSupervisor, Program Director and/or Administrative Coordinator.
• Greets consumers and a nswers all incoming phone calls by third ring.
• Checks clients in/out.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Processes transfer requests
• Collects client fees/copay
• May be expected to work at various SB&H locations as required

Skills

Communication skills

Coordination

Organized

Education

High School Diploma or GED

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative for the Erickson Outpatient Clinic in Phoenix, AZ. This full-time role (40 hours/week) involves coordinating with patients, processing refills, authorizations, lab results, and managing prescriber schedules.

Medical Assistants are encouraged to apply and may join our inpatient team’s front office operations. The position requires a High School Diploma or GED, clerical experience (preferably in behavioral health), and