Bilingual Front Office Associate – Behavioral Health

Southwest Behavioral Health Services; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

3 weeks PTO in first year

10 paid holidays

Low-cost medical, dental and vision

Retirement plan with company match

Tuition reimbursement

Employee Assistance Program

Job summary

Southwest Behavioral & Health Services seeks a Front Office Representative to join the Metro Outpatient Clinic. The role involves processing refills, prior authorizations, and lab results, while coordinating prescriber schedules and serving as a liaison with consumers and clinicians.

The position is full-time, with opportunities for Medical Assistants to apply. Prior clerical experience in behavioral health is preferred and fingerprint clearance is required.

Qualifications

• High School Diploma or GED required.
• Prior clerical experience, preferably in a behavioral health setting.
• Fingerprint clearance issued by the Arizona Department of Public Safety or eligible to receive upon hire.

Responsibilities

• Process refill requests, medication issues and prior authorizations.
• Process and monitor lab results.
• Administer injections as needed.
• Make client contact calls for follow-up and resolution of complaints.
• Manage prescriber schedules and coordinate with clinical staff.
• Establish and maintain client databases and appointment scheduling.
• Document interactions with consumers and services received/provided.
• Coordinate transportation as clinically necessary and appropriate.
• Coordinate care per established policies and clinical protocols.
• Verify consumer eligibility/enrollment prior to appointment (AHCCCS, RBHA, Medicare Part D).
• Greet consumers and answer incoming calls; check in/out clients.

Skills

Communication

Organizational skills

Coordination

Education

High School Diploma or GED

Medical Assistant training

Medical Assistant Certification

Job description

Southwest Behavioral & Health Services seeks a Front Office Representative to join the Metro Outpatient Clinic. The role involves processing refills, prior authorizations, and lab results, while coordinating prescriber schedules and serving as a liaison with consumers and clinicians.

The position is full-time, with opportunities for Medical Assistants to apply. Prior clerical experience in behavioral health is preferred and fingerprint clearance is required.