Patient Services Coordinator

Southwest Behavioral & Health Services; Prescott Valley (AZ); On-site; USD 18,000 - 25,000; Full time

Job summary

Southwest Behavioral & Health Services is seeking a Front Office Representative for our Prescott Valley location. The role involves front office duties including patient check-in/check-out, scheduling, insurance verification, and coordinating appointments. The position reports to a Front Office Supervisor and follows a Monday–Friday schedule.

Salary starts at $15.51 per hour. Qualifications include a high school diploma or GED, medical assistant training preferred, and clerical experience in

Qualifications

• High School Diploma or G.E.D required.
• Completion of a Medical Assistant training program highly preferred.
• Medical Assistant Certification preferred.
• 1-2 years of experience in a medical or behavioral health background preferred.
• Requires prior clerical experience, preferably in a behavioral health setting.

Responsibilities

• Establishes, updates and maintains all client databases and scheduling of consumer appointments.
• Coordinates transportation as clinically necessary/appropriate.
• Processes medication issues and prior authorizations.
• Processes and monitors lab results.
• Schedules medication, counseling, and intake appointment.
• Completes intake referrals and screening.
• Answers all incoming phone calls by third ring.
• Confirms/updates consumer contact information.
• Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
• Collects client fees/copay.
• May be expected to work at various SBH locations as required.

Education

High School Diploma or G.E.D

Medical Assistant training program

Medical Assistant Certification

Job description

Southwest Behavioral & Health Services is seeking a Front Office Representative for our Prescott Valley location. The role involves front office duties including patient check-in/check-out, scheduling, insurance verification, and coordinating appointments. The position reports to a Front Office Supervisor and follows a Monday–Friday schedule.

Salary starts at $15.51 per hour. Qualifications include a high school diploma or GED, medical assistant training preferred, and clerical experience in