Clinic Front Office Coordinator – Behavioral Health

Southwest Behavioral Health Services; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

3 weeks PTO first year

10 paid holidays

Low-cost medical, dental, vision

Disability and life insurance

Tuition assistance and degree programs

Employee Assistance Program

Job summary

Southwest Behavioral Health Services seeks a Front Office Representative to join our Erickson Outpatient Clinic. This full-time position handles refills, authorizations, lab results, and schedules, acting as a liaison among clients, prescribers, and clinical staff.

The role requires a high school diploma or GED, clerical experience in behavioral health preferred, and fingerprint clearance. Bilingual English/Spanish is a plus. Medical Assistants are encouraged to apply.

Qualifications

• Requires prior clerical experience, preferably in a behavioral health setting.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive upon hire.
• Bilingual (English/Spanish) is preferred.

Responsibilities

• Processes refill requests, medication issues and prior authorizations.
• Processes and monitors lab results.
• Administers injections as needed.
• Makes client follow-up calls for service and complaint resolution.
• Manages prescriber schedules and coordinates appointments.
• Maintains client databases and scheduling of consumer appointments.
• Keeps thorough documentation of contacts and services.
• Coordinates transportation as clinically necessary.
• Schedules medication, counseling, and intake appointments.
• Completes intake referrals and screenings.
• Greets consumers and answers incoming calls.
• Checks in/out clients and verifies contact information.
• Verifies eligibility/enrollment prior to appointments (AHCCCS, RBHA, Medicare Part D).
• Performs general clerical duties as assigned by Front Office Supervisor.

Skills

Clerical experience

Customer service

Bilingual (English/Spanish)

Education

High School Diploma or GED

Fingerprint clearance (Arizona DPS)

Job description

Southwest Behavioral Health Services seeks a Front Office Representative to join our Erickson Outpatient Clinic. This full-time position handles refills, authorizations, lab results, and schedules, acting as a liaison among clients, prescribers, and clinical staff.

The role requires a high school diploma or GED, clerical experience in behavioral health preferred, and fingerprint clearance. Bilingual English/Spanish is a plus. Medical Assistants are encouraged to apply.