Patient Services Front Desk Coordinator

National Vision; North Charleston (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k retirement savings with company 0

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best (a National Vision brand) is seeking a friendly Receptionist to greet customers and manage patient records in a fast-paced store. You will help schedule appointments and ensure a smooth flow of clients, while providing accurate information by phone and in person.

The role requires strong organizational skills and a customer-first mindset. We offer competitive pay, benefits, and opportunities for growth within National Vision family.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Organizational skills

Receptionist experience

Education

High school diploma

Job description

America's Best (a National Vision brand) is seeking a friendly Receptionist to greet customers and manage patient records in a fast-paced store. You will help schedule appointments and ensure a smooth flow of clients, while providing accurate information by phone and in person.

The role requires strong organizational skills and a customer-first mindset. We offer competitive pay, benefits, and opportunities for growth within National Vision family.