Front Desk & Scheduling Associate — Sundays Off

SmartRecruiters, Inc.; Easley (SC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k retirement savings with company

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision’s America’s Best brand is expanding its in-store team. The Receptionist greets customers, maintains patient records, assists with scheduling, and supports smooth daily operations in a friendly, efficient manner.

You will handle phone calls, assist with appointment confirmations, and help keep the reception area organized while upholding company policies and delivering excellent service.

Qualifications

• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Multitasking

Organizational skills

Education

High School Diploma

Job description

National Vision’s America’s Best brand is expanding its in-store team. The Receptionist greets customers, maintains patient records, assists with scheduling, and supports smooth daily operations in a friendly, efficient manner.

You will handle phone calls, assist with appointment confirmations, and help keep the reception area organized while upholding company policies and delivering excellent service.