Receptionist & Patient Experience Specialist (Eye Care)

National Vision; Indianapolis (IN); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

401k plan with company match

Parental leave

Employee eyewear discount

College scholarship program

Job summary

National Vision's America’s Best stores seek a friendly Receptionist to greet customers, manage patient records, and keep the front desk organized. You’ll handle phone lines, schedule appointments, process information with insurance as needed, and support daily store operations.

Competitive pay with benefits, growth opportunities, and a welcoming team culture are offered to successful candidates. This is a full-time on-site role at an America’s Best location within the National Vision network.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Visionprotocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Receptionist experience

Phone handling

Organization skills

Multi-line phones

Education

High School Diploma or equivalent

Job description

National Vision's America’s Best stores seek a friendly Receptionist to greet customers, manage patient records, and keep the front desk organized. You’ll handle phone lines, schedule appointments, process information with insurance as needed, and support daily store operations.

Competitive pay with benefits, growth opportunities, and a welcoming team culture are offered to successful candidates. This is a full-time on-site role at an America’s Best location within the National Vision network.