Patient Services Front Desk Coordinator

Regalcare; Holyoke (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

RegalCare at Holyoke seeks a Receptionist to greet patients and visitors, manage front desk operations, and ensure smooth communication across teams in a warm, home-like setting. You will schedule appointments, answer calls, maintain records, and provide outstanding customer service.

Training is provided for scheduling software and medical terminology; high attention to detail is essential. Join a compassionate team committed to delivering excellent care to patients and residents.

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with accuracy and attention to detail.
• Strong organizational and time management skills.
• Familiarity with medical terminology and scheduling software (training provided).

Responsibilities

• Greet patients, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering calls, scheduling appointments, and handling patient inquiries.
• Maintain accurate and up-to-date records and reports.
• Perform administrative tasks, such as data entry and filing.
• Provide exceptional customer service to patients and visitors.
• Assist with special projects and tasks as needed.
• Collaborate with other departments to ensure effective communication and coordination.

Skills

Communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

RegalCare at Holyoke seeks a Receptionist to greet patients and visitors, manage front desk operations, and ensure smooth communication across teams in a warm, home-like setting. You will schedule appointments, answer calls, maintain records, and provide outstanding customer service.

Training is provided for scheduling software and medical terminology; high attention to detail is essential. Join a compassionate team committed to delivering excellent care to patients and residents.