Patient Services Coordinator - Front & Back Office

Holy Name Medical Center; West New York (NJ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

On-site parking

401(k) matching

Tuition reimbursement

Paid time off

Dental and vision plans

Low-cost medical coverage

Job summary

Holy Name Medical Center is seeking a Medical Receptionist to join the Practice team handling front and back office clerical and clinical services. You will greet patients, schedule appointments, collect payments, and manage records and insurance information.

The role includes handling calls, coordinating physician schedules, and ensuring accurate message delivery and patient data updates in a supportive, faith-driven hospital environment.

Qualifications

• High School Diploma or equivalent experience required.
• 1+ years experience required.
• Medical Terminology and strong customer service skills required (high proficiency).

Responsibilities

• Answers phone and schedules patient appointments in adherence to physician schedule.
• Greets patients in a friendly and professional manner.
• Obtains completed registration forms for new patients.
• Updates demographic profiles at each patient visit.
• Collects payment for services and past due balances.
• Processes requests for patient records and information.
• Reschedules patient appointments as needed.
• Manage phone service at clinic start/end times.
• Review on-call physician schedule with phone service.
• Deliver messages to staff throughout the day.
• Review/update patient insurance information.
• Obtain pre-authorizations for procedures when required.
• Distribute patient information and photocopy forms.
• Open and route mail and medical records as needed.
• Substitute for other office personnel as trained.
• Adhere to Compliance Plan.
• Any other duties by physician or manager.

Skills

Medical Terminology

Customer Service

Education

High School Diploma

Job description

Holy Name Medical Center is seeking a Medical Receptionist to join the Practice team handling front and back office clerical and clinical services. You will greet patients, schedule appointments, collect payments, and manage records and insurance information.

The role includes handling calls, coordinating physician schedules, and ensuring accurate message delivery and patient data updates in a supportive, faith-driven hospital environment.