Compassionate Medical Front Desk Coordinator

Quality Home Health, Hospice & Palliative Care; Holladay (UT); On-site; USD 32,000 - 42,000; Full time

Job summary

Quality Home Health, Hospice & Palliative Care is seeking a friendly Medical Receptionist to be the first contact for patients, families, providers, and staff. The role demands an organized, dependable team member who can manage multiple tasks with a welcoming attitude.

You will handle calls, schedule appointments, maintain patient records, process emails and faxes, and support front-office duties while ensuring HIPAA compliance and accurate information.

Qualifications

• Strong organizational and prioritization skills.
• Ability to multitask in a busy, fast-paced environment.
• Excellent attention to detail and follow-through.
• Friendly, patient, and professional communication style.
• Strong verbal and written communication skills.
• Dependability and a team-oriented attitude.
• Comfort with computers, email, fax systems, and EHR.
• High school diploma or equivalent.

Responsibilities

• Answer and manage incoming phone calls professionally and efficiently.
• Communicate with patients, families, healthcare providers, facilities, field staff, and internal team members.
• Schedule, confirm, and coordinate appointments and patient needs.
• Maintain accurate patient information and electronic health records (EHR).
• Pull daily reports and ensure necessary information is sent to facilities and providers.
• Manage incoming and outgoing emails, faxes, and other correspondence.
• Prioritize multiple requests and tasks throughout the day, recognizing what requires immediate attention.
• Follow up on outstanding items and help ensure nothing falls through the cracks.
• Maintain patient confidentiality and comply with HIPAA and other healthcare privacy requirements.
• Assist with general administrative and front-office responsibilities as needed.

Skills

Organizational skills

Prioritization

Multitasking

Attention to detail

Communication

Teamwork

Learner mindset

EHR familiarity

HIPAA compliance

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Quality Home Health, Hospice & Palliative Care is seeking a friendly Medical Receptionist to be the first contact for patients, families, providers, and staff. The role demands an organized, dependable team member who can manage multiple tasks with a welcoming attitude.

You will handle calls, schedule appointments, maintain patient records, process emails and faxes, and support front-office duties while ensuring HIPAA compliance and accurate information.