Receptionist

RegalCare at Holyoke; Holyoke (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

RegalCare at Holyoke is hiring a Receptionist to be the first point of contact for patients, residents, and visitors. You will manage front desk operations, answer calls, schedule appointments, and ensure smooth communication among staff in a warm, home-like setting.

This role focuses on delivering exceptional customer service, maintaining accurate records, and supporting administrative tasks. A high school diploma and strong communication skills are required, with training provided for

Qualifications

• High school diploma or equivalent.
• 0-1 year of experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with accuracy and attention to detail.
• Familiarity with medical terminology and scheduling software (training provided).

Responsibilities

• Greet patients, visitors, and staff in a friendly and professional manner.
• Manage front desk operations, including answering phone calls and scheduling appointments.
• Maintain accurate records and reports.
• Perform administrative tasks such as data entry and filing.
• Provide exceptional customer service to patients and visitors.
• Assist with special projects and tasks as needed.
• Collaborate with other departments to ensure effective communication.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Receptionist

Join the RegalCare at Holyoke team as a Receptionist, where you will play a vital role in providing exceptional customer service to our patients, residents, and clients!

About the Role:

At RegalCare at Holyoke, we are committed to providing the best possible medical care in a comfortable and home-like setting. As a Receptionist, you will be the first point of contact for our patients and visitors, providing a warm and welcoming atmosphere. You will be responsible for managing front desk operations, answering phone calls, scheduling appointments, and ensuring seamless communication among staff members.

Responsibilities:

• Greet patients, visitors, and staff members in a friendly and professional manner
• Manage front desk operations, including answering phone calls, scheduling appointments, and handling patient inquiries
• Maintain accurate and up-to-date records and reports
• Perform administrative tasks, such as data entry and filing
• Provide exceptional customer service, ensuring that patients and visitors feel valued and supported
• Assist with special projects and tasks as needed
• Collaborate with other departments to ensure effective communication and coordination

Requirements:

• High school diploma or equivalent required
• 0-1 year of experience in a similar role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with accuracy and attention to detail
• Strong organizational and time management skills
• Familiarity with medical terminology and scheduling software (training provided)

Why Join Us:

At RegalCare at Holyoke, we prioritize our employees' growth and development, offering a supportive work environment that encourages teamwork and collaboration. Our company slogan, "n/a", reflects our commitment to providing exceptional care and service to our patients, residents, and clients.