Patient Services Front Desk Coordinator

Triad Adult & Pediatric Medicine, Inc.; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Triad Adult & Pediatric Medicine, Inc. is seeking a friendly and organized Front Desk/Receptionist to greet patients, register and check in, verify insurance information, and route calls.

The role includes scheduling appointments, collecting co-pays, and supporting care coordination in a busy outpatient setting. Responsibilities also cover managing records, processing immunization printouts, and maintaining a courteous, confidential front desk environment.

Qualifications

• High school diploma required with specialized courses.
• Proficiency in English writing and speaking.
• Working knowledge of data processing equipment, computers, Excel, and telephones.
• Excellent customer service abilities.
• Must maintain NC driver's license for occasional travel.

Responsibilities

• Greet, register, and check in patients; verify and update demographic and insurance information.
• Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
• Collect co-pays and inform patients of financial responsibilities.
• Schedule appointments and follow-ups per clinic guidelines.
• Answer and route phone calls; document and relay patient messages/triage calls.
• Maintain accurate records and scan required documents into the system.
• Print immunization records as requested by patients.
• Communicate patient arrival to clinical staff and support care coordination.
• Balance cash drawer, complete daily reports, and perform closing procedures.
• Assist with medical records and administrative tasks as needed.

Skills

Customer service

Communication

English proficiency

Education

High school diploma

Tools

Excel

Word processing

Computers

Job description

Triad Adult & Pediatric Medicine, Inc. is seeking a friendly and organized Front Desk/Receptionist to greet patients, register and check in, verify insurance information, and route calls.

The role includes scheduling appointments, collecting co-pays, and supporting care coordination in a busy outpatient setting. Responsibilities also cover managing records, processing immunization printouts, and maintaining a courteous, confidential front desk environment.