Patient Experience & Front Desk Coordinator

Trinityhealth; Des Moines (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full benefits

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, and route calls. You will verify insurance eligibility and enter demographics into the EMR, ensuring a smooth patient flow and accurate recordkeeping.

This full-time, day-shift role requires professionalism, confidentiality, and strong communication. A high school diploma and BLS certification are required or obtained within the months of hire; training on

Qualifications

• Read, write and understand English; communicate effectively with patients and colleagues.
• Maintain confidentiality of patient information.
• Operate with honesty, integrity and caring in line with Trinity Health values.

Responsibilities

• Check-in patients and complete steps to ensure efficient admitting per clinic policies.
• Answer and direct phone calls appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collect copays and deductibles.
• Copy/scan patient access materials into the EMR.

Education

High School Diploma or equivalent

BLS for Healthcare Provider

Job description

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, and route calls. You will verify insurance eligibility and enter demographics into the EMR, ensuring a smooth patient flow and accurate recordkeeping.

This full-time, day-shift role requires professionalism, confidentiality, and strong communication. A high school diploma and BLS certification are required or obtained within the months of hire; training on