Patient Services Front Desk Cashier

Kaiser Permanente; Roseville (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kaiser Permanente Roseville is seeking a cashier/receptionist to join the health care department team. Under supervision, you will greet patients, check in and check out, capture information, and assist with revenue collection per procedures.

You will develop a general knowledge of the medical center to answer questions and guide patients, with extensive use of computer systems. The role requires basic computer skills, the ability to multi-task, and professional phone etiquette.

Qualifications

• Basic knowledge and use of computer and keyboard.
• Passing of a PC skills assessment.
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.
• Professional phone etiquette.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Willingness to work in a Labor Management Partnership environment.

Responsibilities

• Reception, Check-in and Check-out as applicable.
• Greet and assist patients.
• Follow patient registration/check-in policies and procedures.
• Verify and update demographic information.
• Determine membership/benefits.
• Create accounts as necessary.
• Capture and populate workers' compensation data.
• Manage electronic in-basket and notes for prepayments.
• Obtain patient medical record numbers and health plan cards.
• Collect co-pays and inform patients of payment options.
• Generate encounter forms and direct patients post check-in.
• Direct patients to appropriate area after check-in.
• Register exceptions (non-members, Medicare, etc.).
• Document fees using CPT-4/service codes for revenue.
• Explain co-pays/fees and provide directions.

Skills

Computer literacy

Communication

Phone etiquette

Multitasking

Education

High School Diploma/GED

Job description

Kaiser Permanente Roseville is seeking a cashier/receptionist to join the health care department team. Under supervision, you will greet patients, check in and check out, capture information, and assist with revenue collection per procedures.

You will develop a general knowledge of the medical center to answer questions and guide patients, with extensive use of computer systems. The role requires basic computer skills, the ability to multi-task, and professional phone etiquette.