Patient Access & Check-In Specialist

Kaiser Permanente; San Jose (CA); On-site; USD 48,000 - 51,000; Part time

Job summary

Kaiser Permanente in California seeks a cashier/receptionist to support the San Jose Skyport Medical Offices. The role handles patient check-in/out, registers demographics, collects payments, and coordinates with various departments to ensure smooth patient flow.

Responsibilities include maintaining accurate records, assisting patients with questions, and traveling up to 50 miles to other facilities as needed; must be able to multi-task and work in a fast-paced environment.

Qualifications

• Six months work experience (waived for KP Coalition employees).
• One year recent cash handling and cash reconciliation.
• High School Diploma/GED.
• Ability to read and follow instructions, multi-task in a busy environment.
• Proven communication skills with health care providers, staff, patients and visitors.
• Typing 35 wpm.

Responsibilities

• Reception, Check-in, Check-out.
• Greet and assist patients that present.
• Verify and/or update demographic information.
• Determine patients membership/benefits.
• Collect co-pays and fees; inform patients of payment options.
• Create patient orders/sales (e.g., Medi-Cal, Medicare).
• Answer telephones; provide information and directions.
• Travel to other facilities within 50 miles as needed.

Skills

Cash handling

Cash reconciliation

Customer service

Phone etiquette

Communication

Typing 35 wpm

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

Kaiser Permanente in California seeks a cashier/receptionist to support the San Jose Skyport Medical Offices. The role handles patient check-in/out, registers demographics, collects payments, and coordinates with various departments to ensure smooth patient flow.

Responsibilities include maintaining accurate records, assisting patients with questions, and traveling up to 50 miles to other facilities as needed; must be able to multi-task and work in a fast-paced environment.