Patient Services Front Desk & Care Coordination

Concentra, Inc; Edison (NJ); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Job summary

Concentra in Edison, NJ is seeking a Front Office Specialist to perform administrative duties, register patients, schedule appointments, and provide outstanding customer service in a fast-paced clinical setting.

The role requires greeting patients, managing multi-line phone lines, checking in/out in the patient management system, ensuring accurate paperwork, and supporting daily operations while maintaining HIPAA compliance and a welcoming environment.

Qualifications

• Education Level: High School Diploma or GED
• 6 months to 1 year of job-related experience
• Working knowledge of state-specific occupational medicine requirements preferred

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Customer service

HIPAA compliance

Microsoft Office

Communication skills

Attention to detail

Data entry

Front office operations

Problem solving

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Internal charge entry system

Job description

Concentra in Edison, NJ is seeking a Front Office Specialist to perform administrative duties, register patients, schedule appointments, and provide outstanding customer service in a fast-paced clinical setting.

The role requires greeting patients, managing multi-line phone lines, checking in/out in the patient management system, ensuring accurate paperwork, and supporting daily operations while maintaining HIPAA compliance and a welcoming environment.